Shipping policy
This Shipping Policy applies to orders placed through prettylittlehome.shop.
We aim to provide customers with clear information about shipping charges, delivery expectations, tracking and delivery problems.
Customer service:
Email: info@prettylittlehome.shop
1. Free Standard Shipping
prettylittlehome.shop provides:
FREE STANDARD SHIPPING ON ALL ORDERS
There is no minimum purchase amount required for standard shipping unless a specific promotion or checkout message expressly states otherwise.
The standard shipping charge for eligible orders is:
€0.00
2. Estimated Delivery Time
Our estimated standard delivery timeframe is:
15–20 days
This is the estimated delivery period applicable to standard orders unless a different timeframe is clearly communicated before purchase.
3. Delivery Estimates
Delivery estimates are provided in good faith.
Actual delivery may be affected by circumstances including:
- Carrier delays;
- High shipping volumes;
- Public holidays;
- Severe weather;
- Transport disruption;
- Customs procedures where applicable;
- Security inspections;
- Incorrect delivery information;
- Remote delivery locations; or
- Other circumstances beyond reasonable control.
However, estimated delivery wording does not remove statutory obligations concerning delivery deadlines.
French consumer guidance confirms that sellers are subject to legal obligations where agreed delivery periods are not respected.
4. Order Processing
Orders may undergo reasonable processing before shipment, including:
- Payment confirmation;
- Product availability confirmation;
- Address verification;
- Fraud-prevention review;
- Packaging; and
- Carrier preparation.
Where a material issue prevents an order from being fulfilled, we will take reasonable steps to contact the customer.
5. Order Confirmation
After checkout, customers may receive an electronic order confirmation.
Customers should review their confirmation and promptly report material errors concerning:
- Name;
- Delivery address;
- Product;
- Quantity; or
- Selected variant.
Contact:
6. Shipping Address
Customers are responsible for providing a complete and accurate delivery address.
This may include:
- Recipient name;
- Street information;
- Building or apartment number;
- Postal code;
- City;
- Country; and
- Other information reasonably necessary for delivery.
If you discover an error after ordering, contact us as soon as possible.
We will attempt to assist where operationally possible, but an address may no longer be changeable after the shipment has entered the carrier network.
7. Tracking
Where tracking information is available, it may be communicated to the customer electronically.
Tracking systems may require time to update after the parcel is handed to the carrier.
Temporary lack of a tracking update does not necessarily mean that the parcel has stopped moving.
8. Multiple Shipments
An order containing multiple products may occasionally be divided into separate parcels.
This can occur because products may be prepared at different times or handled through different fulfilment channels.
Where an order is divided into multiple parcels:
- Parcels may arrive on different dates;
- Separate tracking numbers may be provided; and
- Receiving only part of an order does not necessarily mean an item is missing.
9. Delivery Attempts
Carriers may use reasonable delivery procedures based on local operating practices.
These may include:
- Delivery to the stated address;
- Delivery attempts;
- Collection instructions;
- Delivery to an authorised location where permitted; or
- Electronic delivery notifications.
Customers should monitor available tracking information.
10. Delayed Deliveries
If your order has not arrived within the expected timeframe, contact:
Please provide the order number.
We may review:
- Shipment status;
- Carrier tracking;
- Address information;
- Delivery attempts; and
- Other relevant records.
11. Statutory Rights for Late Delivery
Where a seller fails to deliver within the legally applicable or agreed period, consumers may have rights under French law to require performance within an additional reasonable period and, if delivery still does not occur in accordance with applicable requirements, to terminate the contract in qualifying circumstances.
Where a contract is lawfully terminated because of failure to deliver, applicable French rules require reimbursement in accordance with statutory deadlines.
Nothing in this Shipping Policy removes those rights.
12. Lost Parcels
If tracking information suggests that a parcel may have been lost, please contact:
We may investigate with the relevant carrier.
Customers should provide any reasonable information needed to identify the shipment.
Where the seller remains legally responsible for delivery, the use of an external carrier does not remove the customer's statutory remedies.
13. Damaged Parcels
If a parcel arrives visibly damaged, customers should retain the packaging where reasonably possible and contact us promptly.
Please send:
- Order number;
- Description of the damage;
- Photographs of the parcel where possible; and
- Photographs of damaged products where applicable.
We will review the issue under our Return and Refund Policy and applicable consumer law.
14. Orders Marked Delivered but Not Received
If carrier tracking states that an order was delivered but you cannot locate it, you should first check:
- The delivery address;
- Building reception or concierge;
- Household members;
- Safe delivery locations where applicable;
- Carrier notifications; and
- Nearby collection arrangements where applicable.
If the parcel remains missing, contact:
We will review available delivery evidence.
15. Refused Deliveries
If a customer refuses a parcel without first exercising an applicable cancellation or withdrawal right, the parcel may be returned through the carrier network.
Any refund or cost allocation will be determined in accordance with:
- Applicable consumer law;
- Our Return and Refund Policy; and
- The circumstances of the order.
Refusing delivery does not eliminate mandatory statutory rights.
16. Unclaimed Parcels
Where a carrier holds a shipment for collection and it is not collected within the carrier's permitted period, the shipment may be returned.
Customers should contact us if they believe a parcel has been returned.
17. Customs and International Movement
Depending on fulfilment origin, destination and applicable arrangements, parcels may pass through customs or other border procedures.
Any taxes, duties or charges legally applicable to an order will be handled according to applicable law and information presented during the purchasing process.
We will not intentionally impose undisclosed mandatory charges contrary to applicable consumer-protection requirements.
18. Shipping Restrictions
Certain products may be subject to shipping restrictions resulting from:
- Carrier rules;
- Safety requirements;
- Legal restrictions;
- Destination limitations; or
- Product characteristics.
If we are unable to fulfil an order because of a shipping restriction, an appropriate resolution will be provided.
19. Incorrect Address Information
If a delivery cannot be completed because customer-supplied address information was materially incorrect or incomplete, we will review the circumstances.
Any additional charge will only be imposed where legally permissible.
Customers should therefore verify delivery information before submitting an order.
20. Delivery Responsibility
Nothing in this Policy transfers legal responsibility to the consumer where applicable law places responsibility for delivery on the seller.
Similarly, the fact that a third-party carrier physically transports the parcel does not remove mandatory obligations imposed on prettylittlehome.shop as the seller.
21. Returns After Delivery
Shipping and returns are separate processes.
If you receive an order and wish to exercise a statutory withdrawal right or report defective goods, please consult our Return and Refund Policy.
Do not send products to an address taken from the original parcel without first obtaining appropriate return instructions.
22. Changes to This Shipping Policy
We may update this Shipping Policy to reflect changes in:
- Delivery methods;
- Carrier procedures;
- Operational processes;
- Legal requirements; or
- Store practices.
Changes will apply prospectively and will not remove rights already arising from completed purchases.
23. Contact
For questions concerning shipping or delivery:
prettylittlehome.shop
Email: info@prettylittlehome.shop
Standard Shipping Cost: Free
Estimated Delivery Time: 15–20 days
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